- Our FREE returns policy is honoured when the following conditions are met;
- If a product is in a brand new condition which includes it not being open or used and is in a re-sellable condition than a return request made within 30 days will be honoured and refund all monies paid. If purchase was made at a discount and full retail value is higher, still only the actual monies paid will be returned. Return postage cost will be covered by innie included in refund total on receipt of goods.
- If product has been used and customer request a return, an investigation will be made into whether the customers expectations where not met or mislead, at which point a full refund will be honoured. If found that return request is due to change of mind, misuse or intentionally damaging product than return request will be refused.
- Proof of purchase MUST be supplied with the product on return or the return will not be honoured.
- A valid reason must be accepted by an innie representative before any action of returns should take place. Contact firstname.lastname@example.org if these terms need further explanation