We will continue adding more FAQs here, if you still have a question please contact us.
How long does delivery take ?
Australia: 2 – 5 business days
International: 10 – 20 business days
So you’re telling me any purchases have free shipping internationally?
Yes! Whether you live in the hills of Italy to the fields in Ireland you will get your innies delivered free (Have already sent products to customers in these places). Don’t forget our free returns and risk-free guarantee…
How can I track my order?
At this stage there is no tracking on international orders. We are working to create international distribution points to ensure all product orders are fast and reliable. If your purchase doesn’t arrive by the estimated time please contact us and we will dispatch your order again.
How do I know my order has been processed?
You will receive multiple emails during the order and dispatch period. An email stating that your order is “Complete” means that it has been processed by our distributors and will be sent within 24hrs.
What happens if I change my mind about purchasing innie.
No troubles, if you alert us asap we will attempt to stop the order before being shipped. If they do get shipped, than stated in our free returns policy we will arrange them to be returned as not cost.
How does your Guarantee work?
We back our product so much that we offer a 60 day money back guarantee, no questions asked. We know that as long as you have a clear understand of how to best use your innies (USE Page) you will want them for all your laced shoes! BUT if you don’t like cutting loose, than we will certainly refund your money no questions asked (unless you want to tell us why so we can improve out product and service).